RBI Revolutionizes Citizen Services with Enhanced Charter

The Reserve Bank of India (RBI) has taken a significant step towards enhancing its service delivery by completely overhauling its Citizen’s Charter. This comprehensive review brings together all services previously listed under “Timelines for Regulatory Approvals” and the original “Citizen’s Charter” into one streamlined document.

Consolidated and Streamlined Services

Previously, the RBI offered 133 services under Regulatory Approvals and 58 under the Citizen’s Charter. This update consolidates all these offerings into a single, comprehensive Citizen’s Charter, now encompassing an impressive 204 services. This consolidation simplifies access and improves transparency for all users.

Faster Processing Times

As part of the review, the RBI has rationalized timelines for various services, leading to a reduction in processing time for 11 key services. This efficiency drive aims to provide quicker and more responsive service to both regulated entities and the public.

Enhanced Accessibility Through Multiple Channels

Accessing the 204 services under the revised Citizen’s Charter is easier than ever. The RBI offers multiple access points:

• PRAVAAH: The primary platform, PRAVAAH, hosts 180 services, offering a digital-first approach.
• Over-the-Counter/Offline Forms: For those who prefer traditional methods, 14 services are accessible via physical forms.
• Other Online Platforms: An additional 10 services are available through other specialized online platforms such as the Auditor Allocation System (AAS) and e-Kuber.

Commitment to Transparency and User Experience

The revised Citizen’s Charter, effective July 1, 2025, underscores the RBI’s commitment to improved accessibility, responsiveness, and transparency. The RBI continues its efforts to enhance user experience by actively digitizing internal workflows and external interface mechanisms.

Supporting Resources for Easy Navigation

To ensure a smooth and user-friendly experience, the RBI provides comprehensive support resources. Users can access user manuals, FAQs, and video tutorials on the PRAVAAH platform (https://pravaah.rbi.org.in). These resources empower users to navigate the system effectively and make the most of the available services.

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